frequently asked questions

All paintings are done by Odeith. The materials used are of high quality such as canvases, acrylics, oils or spray paint.

”Giclée Prints” will last around 100 years before any noticeable shift in colour. Meaning no fading or other degradation of the print.

Giclée (pronounced Gee’clay) is a French term meaning to spray or squirt, which is how an inkjet printer works.
However, it is not the same as a standard desktop inkjet printer, and is much larger and more detailed. Giclée prints can be a little over a meter wide and are printed on high quality archival papers. Giclée is the best way to produce archival reproductions of your fineart paintings and photography.

The quality of a Giclée print is far superior to all other forms of printing. It fact, when done correctly, it’s the closest an artist can get to matching their original artwork.

All print editions from June 2020 comes with a COA (certificate of authenticity). The paintings on canvas have no certificate of authenticity but are sent with the invoice as well as the prints.

‘Can I send the money or 50% now and the ODEITH STORE hold one for me?’

We’re very sorry but we can’t hold a Print or Painting  for you and/or you can’t prepay for an artwork neither.
As many people ask for this ‘favor’, it will be technically too confusing and complicated to keep up with this.

I recommend unrolling your print RIGHT AWAY when you receive it, and lay it flat for a few days or take your artwork straight to the framer.
If this can’t be done, after unrolling it from the packaging, please use two hands to support your print so it will not bend. A crease or scratch in the print is permanent.
The cardboard tube used to pack your artwork is not suitable for long-time storage.
Please keep your new artwork covered until it is framed to avoid damage. Be careful of water, hard objects & adhesives as these can damage and scratch the surface of your artwork. Try not to use your hands to wipe off any dust as this can also scratch the surface.
After being framed, try to keep your print away from direct sunlight as UV rays can eventually affect the colors over time.

All payments are taken in EUR (€), Paypal or Credit card are the available methods and will be charged at the current exchange rate. To view current exchange rates please contact your bank. Import duties, taxes, and charges are not included in the item price. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

Secure payment
Secure transactions by credit card through Stripe.
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All orders will be processed in 2 to 10 working days. We give our best to pack your order as soon as possible. Most of orders will arrive within 10 business days. Counting from the date when the order is dispatched (not from the time when you placed the order). We advice you to wait up to 30 days for delivery. You will receive a notification when your order is complete. Sometimes it might not be possible to pack and send them right away. We ask for your understanding. Delivery of completed orders will be made on our carefully selected courier companies or any other delivery services at the discretion of Odeith Store.

As they officially have to deliver the package to you personally, if you miss the delivery and they leave a note on your door for another attempt,  you need to contact the courier to see with them, as is difficult for us to contact them (especially if you’re in another country).

First of all, please allow at least 2 weeks if you’re in Europe to receive your order. If you are outside of Europe some orders are being delivered after 30 days due to the global pandemic.

You didn’t receive your package? Please contact us first.
If after a month, you still didn’t receive the package, then, we will open a case with the courier so they can try to locate the package.